Adam Moss
Technical Program Manager / Operations and Process Engineering
- Role
- Technical Project Program Manager at Astound
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Adam Moss
To continue to grow my technical and interpersonal skills in a dynamic, collaborative and honest environment. Specialties: Helping scale support organizations from small to large, and understanding the various complexities that play into a highly functional world class and award winning Customer Success Organization, Service Desk or Help Desk. Skilled in Incident Coordination and Response, communicating major incidents and managing communication between development, IT and business groups in emergency outage situations. A process-oriented individual with a passion and proven track record of process implementation, documentation, and improvement. Ability to quickly learn and master new technologies, process, and procedures while providing world-class support to customers of varying technical knowledge and ability.
Experience
Technical Project Program Manager
Dec 2021 — Present · Seattle, WA, US
Education
Washington State University
Computer Engineering
2003 — 2005
Tahoma Senior High School
Diploma
1999 — 2003
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