Adam Medley

Head of Operations (Rail Bi) @Insight Software Development

Edinburgh, GB

Collaborate with the executive team on business strategy and policy design. Lead Agile software development and manage cross-functional teams covering account management, support, and training for national clients. Implement scalable processes and standards across product design, specification, and project management. Drive customer retention initiatives, ensure legal and regulatory compliance, and oversee the rollout of technology solutions. Manage relationships with customers, vendors, and partners; lead contract negotiations and risk evaluations. Monitor budgeting and operational performance, champion quality assurance, and mentor teams for sustained engagement and productivity.