Adam K.
🛠️
- Role
- Support Engineer - Active Directory, M365, Sharepoint, Mdm, Powershell at Marine Transport Logistics
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Adam K.
At Marine Transport Logistics, we\'ve redefined IT support, empowering a team to boost…
Experience
Support Engineer - Active Directory, M365, Sharepoint, Mdm, Powershell
Sep 2019 — Present · Brooklyn, NY, US
Advised and managed a team of three IT professionals, resulting in a 20% increase in team efficiency and a significant improvement in project turnaround times. Spearheaded cross-functional collaboration with IT and sales teams to implement Salesforce, resulting in a 12% reduction in administrative tasks and a 23% increase in overall productivity. Guided the IT Technical Support team, cultivating a culture centered around innovation and continuous improvement; introduced automation tools, reducing manual effort by 40% and saving the company 100+ hours per month. Orchestrated the migration of Windows Server 2012 with VMware Virtualization and Replication to a Cloud Computing infrastructure on Azure, resulting in a 21% reduction in maintenance costs and improved scalability for future growth. Implemented forward-thinking security measures and a Disaster Recovery Plan to ensure 99.9% uptime and safeguarded IT infrastructure against cyber threats, resulting in zero security breaches over 4 years. Spearheaded the successful implementation of cutting-edge technological solutions, ensuring full compliance with industry standards and organizational needs, resulting in a 30% speed increase in solving customer issues. Negotiated and secured partnerships with premium technology providers (DELL, VMware, AppRiver, delivering cost savings of 20% annually while maintaining exceptional product quality and customer satisfaction. Coordinated company-wide VoIP(Voice over IP - digital phone technology) system change with no business downtime, encompassing two overseas locations and over 90 users across 3 locations. Skills: It Management, Cloud Computing, System Engineer, Network Security, Azure, AWS, Technical Support, SQL, Active Directory, Windows Server, Networking, Servers, DNS.
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