Adam F.
Field Security Engineer | Former SOC Analyst | Enterprise Security Advisory, Cloud, Compliance
- Role
- Field Security Engineer at Collibra
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Adam F.
With a deep-rooted passion for technology and customer service, I thrive as a Senior Technical Support Engineer. Over 20 years of experience have honed my skills in complex problem-solving and ensuring customer satisfaction. My expertise in Linux environments empowers me to troubleshoot intricate technical issues with precision and efficiency.At Cloudera, I took pride in enhancing incident detection by 40% and reducing response times by 25% through the development of comprehensive playbooks. This proactive approach not only improved team efficiency by 30% but also fortified our ability to identify vulnerabilities swiftly. Mentoring junior analysts has been particularly rewarding, as sharing best practices strengthens our team\'s performance during critical incidents.My hard skills include cybersecurity monitoring, incident response development, and technical troubleshooting. These capabilities are complemented by my strong communication skills, which ensure seamless collaboration across cross-functional teams.I\'m eager to bring my expertise in technical support engineering to your organization. Let\'s connect to explore how I can elevate your technical support operations!
Experience
Field Security Engineer
Jan 2026 — Present · Raleigh, NC, US
At Collibra, I contribute to the Field Security team by engaging with customers to address their cybersecurity concerns and promote our security offerings. My role involves collaborating with internal teams and customer security personnel to foster trust and transparency. I also assist in managing customer inquiries and enhancing our knowledge resources, ensuring a robust security posture for our products.
Education
University of Maryland Baltimore County
Courses Completed toward Bachelor of Science in Information Systems
2004 — 2008
University of Maryland Global Campus
Bachelor of Science in Computer Networks & Cybersecurity
2017
Skills
- Mobile Devices
- Os X
- Mac Os X
- Big Data
- Operations Research
- Process Improvement
- Adobe Creative Suite
- Customer Service
- Supply Chain
- Windows 7
- Integration
- Windows
- Mobileiron
- Research
- Graphic Design
- System Administration
- Business
- Forecasting
- Ios
- Hadoop
- Product Management
- Technical Support
- Business Analysis
- Mac Os
- Networking
- Emm
- Web Design
- Cloud Computing
- Technical Writing
- Html
- Management Consulting
- Cloudera
- Enterprise Software
- Wordpress
- Analytics
- Troubleshooting
- Social Media
- Mobile Applications
- Mac
- Business Model Development
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