Adam J.
Sr Director, Digital Customer Success @1Password
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WORK HISTORY
Sr Director, Digital Customer Success @1Password
Toronto, ON, CA
Focus on building the self-serve / PLG motion.
EDUCATION
DeGroote School of Business - McMaster University
Master of Business Administration, coop, Finance & Marketing
WHU – Otto Beisheim School of Management
Master of Business Administration, Exchange
McMaster University
Bachelor of Science, Biochemistry
SKILLS
ABOUT ADAM J.
My current focus in on Canadian Health through my work at Shoppers Drug Mart where I lead the PC Health App. I am a Venture Partner at Ripple Ventures, a PLG Coach at ProductLed, and an LP at GTMfund, where I advise and invest in companies that leverage product-led growth (PLG) and user onboarding strategies to scale their revenue and retention. With over 15 years of experience in product, operations, and sales engineering roles, I have built and led teams and programs that drive user adoption, engagement, and satisfaction across various industries and markets.My mission is to help companies create and deliver products that solve real customer problems and generate value for both the users and the business. I do this by applying data-driven, customer-centric, and agile methodologies, as well as sharing best practices and insights from my own learnings and mistakes. I am passionate about PLG and user onboarding because I believe they are the key to building sustainable and scalable businesses in the digital era. I am always open to connect and collaborate with fellow product and PLG enthusiasts, so feel free to reach out to me anytime.
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