Adam Jackson
Global Head of Esm Practice @Valiantys
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WORK HISTORY
Global Head of Esm Practice @Valiantys
EDUCATION
University of Reading
Bachelor of Arts (B.A.), English Language and Literature, General
University of London
MSc International Business Administration, Business Administration and Management, General
ABOUT ADAM JACKSON
As Global Head of ESM Practice at Valiantys, an Atlassian Platinum Solution Partner, I leverage over 1.0 years of experience in leading enterprise service management initiatives. My work focuses on implementing strategic frameworks that enable organizations to optimize service delivery and drive impactful transformation. Utilizing expertise in leadership, team management, and change management, I collaborate with stakeholders to align business goals with innovative solutions. Previously, I spearheaded the development of a new Transform Portfolio at BT, where I contributed to creating robust business capability roadmaps, launching new service frameworks, and managing budgets. My commitment to fostering change and continuous improvement is supported by certifications such as PRINCE2 Foundation, PRINCE2 Practitioner, and APM PMQ, equipping me to lead teams in delivering strategic outcomes and scalable service enhancements.
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