Adam Hendry

WORK HISTORY

EDUCATION

SKILLS

ABOUT ADAM HENDRY

BA (Hons) MBA CMgr FCMI CertCII (MP) CertRBCB SAFe 5.1An experienced, driven financial services leader with an established track record of performance and delivery on a national and global scale. Expertise in defining and executing growth strategies and service models to drive customer experience and operational efficiency. A proactive leader with competencies in resolving operational challenges and motivating teams. A strong commercial acumen and excellent communication skills at all levels. Strategic VisionSkilled at developing customer-centric sales and servicing strategies across multiple disciplines, capabilities and geographies. Experience in utilising data to drive performance and efficiencies in processes, aligned to strategic goals. Strong understanding of investment case creation and cost management with excellent stakeholder management and influencing skills. Risk ManagementIn-depth understanding of risk management frameworks and their application to business teams, operational processes and design. Experienced in managing risks, controls, raising of issues and associated actions. Strong awareness of financial regulations, standards and their impacts. Digital Transformation and Change DeliveryEnd-to-end programme oversight of multi-million dollar change portfolio across different geographical regions. Outstanding collaboration and communication with multi-disciplinary teams to ensure deliveries are on time and within budget. Understanding of prioritisation and delivery methodologies, including Agile. Operational LeadershipExtensive service and sales distribution experience across chat, bots and automation, digital, branch networks, contact centres, wealth management and mortgages. Track record of successfully managing and developing high performing teams, including operational teams and delivery units across the globe.