Adam Guardado

About Adam Guardado

Specialties:* Strong interpersonal and relationship building skills and offer a keen intuition for creating value and managing crisis situations.* Strong troubleshooting skills* Broad National and International customer support work experience specializing in vendor, and customer relationship spanning from North America, South America, Europe, and the Caribbean.* Telecom – TDMA, CDMA, CVoIP, LTE, VoLTE, and 5G* Telecom Monitoring – IRIS (IPI, ISA, ITA), G10 & Geoblade Probes, RIA, and Cognos* Telecom Testing Solution - dsTest, dsClient, and dsAnalyzer of Developing Solutions (Mobileum)* Telecom Traffic Steering* Telecom Roaming Analytics* Telecom Risk & Counter Fraud Analytics* Telecom Retail & Profitability Analytics* Security DDoS – APS, SP, vSP, TMS, and vTMS* Windows, MAC, Unix, Linux, and OAM operating environments* Strong verbal and written skills of communication.* Trained in the Six Sigma methodology.* Working knowledge of SAP applications,* Working knowledge of WebEx communications.* Working knowledge of Slack, Skype communications.* Working knowledge of CRM.* Working Knowledge of Salesforce* Working knowledge of Microsoft Suite management systems.* Working knowledge of Clarify management systems.Languages:* Bilingual in English, and Spanish - proficient in oral, and written communication.

Experience

1. Senior Project Manager

   Mobileum

   Apr 2022 — Present · Southlake, TX, US

   Leading the delivery of large, strategic, and complex data integration projects for the national & international Top-Tier clients on all Mobileum\'s analytic solutions for roaming traffic steering, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. Act as a liaison between the customer and Mobileum, working closely with the project team members, and engineering teams to ensure success with quality and timely delivery of the projects. Along with providing leadership by example, and accurate financial management to satisfy all stakeholders.• Led all the migrations of the BareMetal/VCP Analytics applications (RCEM, Steering, Roamer, Risk & Counter Fraud, Retail & Profitability Analytics) which consisted of BareMetal Edge probes and Central probes to virtual DNA probes on the Webscale platform (Kubernetes).• Built Project plans that included work break down structure, scheduling, resourcing, product availability, remote installation, pre-requisites.• Managed and delivered multiple projects on time bound delivery and quality as expected by the customer.• Conducted project kickoffs and perform regular project status meetings to maintain customer confidence.• Became the primary interface point into broader technical teams to ensure the full breadth and depth of the organization is leveraged for the customer’s success.• Provided overall project leadership and directed project teams in the delivery of all projects within committed timeframes and budgets.• Successfully identify and mitigate risks and critical path items to always keep the customer well informed of the project’s progress.• Led onsite/virtual meetings that consisted of clients and multi-vendor business partners to discuss implementations to meet customer’s requirements to facilitate successful project completion.

Skills

• Mobile Devices
• 2g
• 3g
• Network Design
• Switch
• Radio
• Tl9000
• Signaling
• Unix
• Managed Services
• Bss
• Wireless
• Voip
• Routing
• Tdma
• Ss7
• Networking
• Product Support
• Cellular Communications
• Troubleshooting
• Core Network
• Rf
• Customer Service
• Signalling
• Atm Networks
• Tcp/Ip
• Isup
• Wireless Networking
• 4g
• Snmp
• Ethernet
• Solaris
• Gprs
• Lte
• Vendor
• Qos
• Media Gateways
• Access
• Telecommunications
• Wimax