Adam Egas
Call Center Operator @Prisma Health
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WORK HISTORY
Call Center Operator @Prisma Health
Greenville, SC, US
Working on the Covid 19 call center I was responsible helping Patients fill out the Vaccine request form for the elderly who did not know how to use a computer as well as creating appointments through Epic and helped MYchart with access issues for users using the Mychart application.
EDUCATION
New England Institute of Technology
Associate Degree, Computer Electronics
ABOUT ADAM EGAS
I troubleshoot hardware, software, and operating system problems with Windows servers to ensure compliance & functionality, reduce downtime, & prevent issues in Fortune 500 corporations. My expertise includes infrastructure support, storage migration, and change management consulting. SATISFY USERS & STAKEHOLDERS Root cause analysis identifies causes of problems, prevents them from recurring, and provides the opportunity to find and resolve potential problems found during troubleshooting. Then follow up with the customer, management, and client to make sure everyone is satisfied with the solution. CONVEY INFORMATION TO FIT THE AUDIENCE My mentor demonstrated how to develop others and how to communicate with managers and clients. Like him, I speak the lingo of management and teach them to do some maintenance tasks for themselves. With shop workers, I use analogies to convey technical information they need to keep their equipment going. CROSS-TRAIN Pair team members to mentor each other, so everyone can do multiple tasks to fill in when individuals are on vacation, have left the company, or are assigned to other tasks. MY PRINCIPLES Be the best that you can at what you do. Be honest. If you do something wrong, own it. If you do something right, own that, too. Don’t hover; a manager assigns work and assists as needed. CORE COMPETENCIES Information Technology Administration Computer Configuration Diagnostics / IT Support Change Control DHCP / DNS / AD / SAN / Windows Systems Analysis / Troubleshooting Complex Problem Solving Equipment Selection Hardware / Software Installation LET’S CONNECT a••••••••@outlook.com
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