Adam Young
Manager, Customer Success / Onboarding / Support
- Role
- Senior Customer Success Manager at Diligent
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Adam Young
Customer Success and Support leader with 15+ years of experience driving enterprise software adoption, retention, and expansion across regulated industries including pharmaceutical, healthcare, and financial services. Proven ability to manage multi-million-dollar ARR portfolios, lead global support organizations, and partner cross-functionally with Sales, Engineering, and Product. Recognized for accelerating onboarding, reducing churn, and building scalable team enablement programs.
Experience
Senior Customer Success Manager
Mar 2025 — Present
Education
University at Buffalo
BS, Marketing
2003 — 2007
Skills
- Sales Operations
- Customer Service
- Training
- New Business Development
- Sales Process
- Saas
- Project Management
- Crm
- Business Analysis
- Sales
- Management
- Solution Selling
- Salesforce.com
- Marketing
- Networking
- Account Management
- Change Management
- Business Development
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