Adam Cusner

About Adam Cusner

I am committed to servicing the field of recreation through meaningful and positive relationship-building experiences with a mission driven organization. As a program consultant for AIFS, I operate out of 4 main subsidiaries advising high school and college exchange students and host families. I entered the tourism industry while working with Westcoast Connection Travel Camp Inc. as a Client Services Representative/Travel Specialist. My position allowed me to perform a variety of tasks/responsibilities such as: program member recruitment/sales, marketing and service to our marketplace. This opportunity gave me the ability to combine my love for camp and travel.Through a series of advisor, consultancy/sales and customer service roles, I have a proven track record of improving a companies overall lead-to-customer conversion. I seek to utilize my \"soft skills\" towards a mission-oriented company while further improving my understanding of the field of tourism. In addition, developing my \"hard skills\" such as data analysis and marketing sequence/strategy. Specialties:Salesforce, Hubspot, RingCentral, Adobe Acrobat, Microsoft suite (Outlook, OneNote, SharePoint), Microsoft Office (Word, Excel, Powerpoint), Docusign, Google (Docs, Sheets, Slides). Interpersonal communicationMarketing and Advertising StrategyConsultingProgram AdvisingProblem-solvingData analysis & reconciliation

Experience

1. Program Consultant

   Aifs

   May 2022 — Present

   Conduct sales consulting out of 4 program departments – study/intern abroad, international childcare, high school exchange and international staff recruitment where we increased lead-to-application conversion Collaborating with marketing, programs team and IT team to update, design and improve materials/content that resonates with an international audienceAccurately track all communication with leads and customer participants within CRM Software

Education

• Baruch College

  Master of Public Administration - MPA

• State University of New York Cortland

  Bachelor of Science (B.S.), Parks, Recreation and Leisure Facilities Management

  2015 — 2019

Skills

• Stress Management
• Microsoft Office
• Customer Service
• Conflict Management
• Creative Writing
• Social Media Marketing
• Microsoft Excel
• Time Management
• Leadership
• Event Planning
• Recreation Planning
• Microsoft Word
• Academic Advising