Adam Cuadra
Emergency Response Team Manager at TikTok
- Role
- Emergency Response Team Manager - Americas at TikTok
- Location
- South San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Adam Cuadra
I lead Emergency Response operations for the Americas region at TikTok, overseeing a team of 9 specialists dedicated to providing 24/7 coverage for critical law enforcement requests, privacy incidents, and urgent user safety escalations. My work sits at the intersection of Trust & Safety and global regulatory compliance, requiring close collaboration with Legal, Privacy, Policy, and Engineering teams. Together, we drive operational excellence, reduce risk, and ensure consistent, timely responses across regions. I\'m passionate about building resilient response systems, improving cross-functional coordination, and protecting platform integrity on a global scale.
Experience
Emergency Response Team Manager - Americas
Sep 2021 — Present · San Francisco, CA, US
Lead a regional team operating in the Americas time zones to provide real-time, 24/7 response to global threats, including critical law enforcement requests, user safety issues, and privacy escalations- Maintained 98% SLA adherence while optimizing shifts and balancing workloads to minimize team fatigue and maximize responsiveness- Authored and implemented global policy frameworks, including the Risk Assessment Matrix and privacy incident SOPs, increasing decision accuracy by 25% in high-risk scenarios- Spearheaded the integration of livestream Trust & Safety tools with case management systems, reducing manual errors by over 50% and cutting response times by 35%- Led the UX redesign of TikTok\'s internal RMP platform, streamlining workflows and improving operational efficiency- Partnered with Privacy and Legal teams to manage over-disclosures and build scalable regulatory compliance workflows- Drove alignment between global and USDS teams, reducing escalation handoff delays by 40% across 50+ monthly cases- Developed interim protocols for CapCut, Lemon8, and TikTok Shop, ensuring full Emergency Response Team readiness.
Education
University of California, Davis
Bachelor's degree, Sociology
2008 — 2012
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