Adam Taylor

About Adam Taylor

With over a decade of experience in technology and support management, I currently serve as Developer Support Manager at Okta, where I lead a globally distributed team of engineers to deploy and maintain secure access solutions for customers across Europe and the US. I am passionate about fostering a collaborative team culture and leveraging my expertise in cybersecurity, Oauth 2.0/2.1, OIDC, and SCIM provisioning to drive impactful results. My mission is to empower my team to deliver seamless and secure solutions while aligning with Okta’s vision for secure identity management. At Okta, I spearhead key initiatives to improve performance metrics and ensure efficient global team collaboration despite geographic challenges. My role builds on leadership skills honed at Twilio, where I led cross-functional supportability teams, developed training programs, and contributed as a subject matter expert in serverless platforms, debugging tools, and IVR & chatbot solutions. These experiences have shaped my ability to deliver innovative solutions and create meaningful impact in fast-paced, dynamic environments.

Experience

1. Developer Support Manager

   Okta

   May 2022 — Present

   Lead and mentor a globally distributed team of support engineers specializing in Identity and Access Management (IAM), authentication, and authorization technologies, ensuring secure and reliable identity solutions for enterprise customers worldwide.• Oversee delivery of Okta Workforce Identity Cloud support, driving high-quality resolution for issues in SSO, MFA, SCIM provisioning, OAuth, OpenID Connect, and SAML integrations.• Drive operational excellence through data-driven leadership, implementing metrics and KPIs that enhance team performance, reduce response times, and improve customer satisfaction.• Cultivate a high-performance, collaborative culture across multiple time zones, fostering engagement, accountability, and continuous skill development.• Partner cross-functionally with Product, Engineering, and Customer Success teams to streamline escalations, improve product readiness, and strengthen customer trust.• Continuously refine leadership strategies in a fast-paced international environment, aligning team goals with organizational objectives and customer success outcomes.

Education

• Frederick Community College

  Emergency Management Institute

  2008 — 2008

• Excelsior University

  Master of Public Administration (MPA)

  2015 — 2019

• University of Iowa

  NAASE (National Academy of Arts, Sciences and Engineering)

  2000 — 2002

• Excelsior University

  Bachelor's Degree, Sociology

  2005 — 2009

• The University of Texas at Austin

  Certificate, Teaching English as a Second or Foreign Language

  2014 — 2014

• University of West Florida

  Masters, Cybersecurity

Skills

• Databases
• Sql
• Linux
• Unix
• Mobile Devices
• Computer Network Operations
• Ip
• Network Engineering
• Telecommunications
• Perl
• Gsm
• Tcp/Ip
• 4g
• T1
• Apache
• Evdo
• Switches
• Oracle
• Windows
• Wireless Networking
• Routers
• Telephony
• Lte
• Voip
• Cdma
• Mysql
• Php
• Xml
• Wireless
• Ajax
• Network Design
• Software Development
• Cellular Communications
• Troubleshooting