Adama Aidara

Business Developer @DialOnce

Ville de Paris, FR

DialOnce : Editeur d\'Agents IA spécialisés dans la relation clientCustomer Success Manager• Manage the activation phases of customer projects, including optimising the customer journey from integration to go-live.• Coordinate internal teams to integrate digital solutions (especially self-care) and customer data management tools.• Analyse and implement KPIs to monitor the performance of the customer journey, focusing on satisfaction and efficiency.• Train customer teams in the use of self-served solutions such as bots to optimise the management of customer enquiries and reduce low-value contacts.• Acting as the main customer interface for ongoing customer relationship optimisation projects, providing post-launch monitoring and impact assessment.Business Developer • Sales Development | Lead Generation | CRM & Prospecting• Managing and enriching the prospect database on Salesforce• Qualifying leads and converting prospecting efforts into discovery meetings• Supporting Sales teams in the lead generation phase• Conducting targeted prospecting in coordination with email marketing campaigns• Leading initial qualification calls and gathering strategic customer insights• Creating a favorable framework for meetings with Sales Executives

IUT Paris XIII

DUT Technique de Commercialisation, Marketing/Marketing Management, General

Anglia Ruskin University

Bachelor of Arts (B.A.), International management

ESMOD International

Master's degree, Fashion and Marketing

OpenClassrooms

Chef de projet Digital, Marketing digital