Adam Young
Service Delivery | Digital Transformation Consulting | Technical Services | Metric Strategy | Process Optimization | SQL | Power BI | Tableau | Service Now | Salesforce | Digital Marketing | Azure | Fabric
- Role
- Sr Manager, Global Data & Analytics at Marriott International
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Adam Young
With over two decades of experience spanning IT service delivery, consulting…
Experience
Sr Manager, Global Data & Analytics
Dec 2023 — Present · Indianapolis, IN, US
As a Senior Manager of Global Service Delivery, I collaborate with cross-functional teams—including product, infrastructure, engineering, vendors, and support—to ensure the seamless operation and continuous improvement of technology services that empower over employees worldwide. My role involves strategically measuring, optimizing, and enhancing systems, processes, and support frameworks to drive efficiency and reliability across the organization. By aligning service delivery with business objectives, I ensure that the technology infrastructure not only meets but exceeds the needs of a global workforce, enabling operational excellence on a massive scale.
Education
Ball State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2006 — 2010
Skills
- Leadership
- Call Centers
- Team Building
- Human Resources
- Recruiting
- Customer Service
- Analysis
- Logistics
- Management
- Training
- Event Planning
- Higher Education
- Leadership Development
- Public Speaking
- Staff Development
- Strategy
- Sales
- Customer Retention
- Time Management
- Strategic Planning
- Coaching
- Process Improvement
- Program Management
- Team Leadership
- Microsoft Office
- Business Process Improvement
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