Adam Wood
Experienced Customer Success Manager | B2B | SaaS
- Role
- Business Consultant at Q2
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Adam Wood
I am a veteran customer advocate with 18+ years in CSM/Technical Support roles. My foremost strengths include helping clients utilize technology to grow their business and building lasting relationships with clients & internal partners at all levels within the organization. Data-driven and strategic leader in Customer Success with 5+ years managing retention-focused initiatives within a complex portfolio of clients. 10+ years providing end user training, product onboarding/implementation and post-sales support for clients in a SaaS environment. Proven versatility managing multiple projects, teams and accounts while maintaining a steady and sustainable increase in performance.
Experience
Business Consultant
Oct 2024 — Present · Des Moines, IA, US
Education
Grand View College
Business Administration
Skills
- Banking
- Loans
- Treasury
- Relationship Management
- Credit
- Client Relations
- Vendor Relationship Management
- Consumer Lending
- Client Services
- Project Implementation
- Core Banking
- HR Consulting
- Banking Operations
- Business Analysis
- Collections Management
- Management
- Records Management
- HR Project Management
- Branch Banking
- Retail Banking
- Vendor Management
- Software Implementation
- Accounts Payable
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