Adam Wilson
Uk Partner @Alpha
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WORK HISTORY
Uk Partner @Alpha
EDUCATION
De Montfort University
Bachelor's degree, Management
ICS Learn
Level 7 Strategic Management and Leadership , Leading Strategic Change, Strategic Leadership
ABOUT ADAM WILSON
Accomplished BPO and Call Centre Consultant with experience in transforming business process outsourcing (BPO) and call centre operations into strategic assets for organisations. Proven track record in optimising processes, enhancing customer experience, and achieving substantial cost savings. Renowned for providing strategic counsel to clients and guiding them toward sustainable success in the dynamic outsourcing landscape.Key Skills Business Process Management (BPO), Leadership, People Development, P&L Management, Lean Management, Sales Management, Operations Management, Outsourcing, Project Lead, Process Design and Improvement, Customer Service, Communication, Coaching and Mentoring, Collaboration, BI and Analysis, Account Management, Working with and reporting to C-suite.
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