Adam Way

Director of Customer Care @Innovative Chemical Products Group

Multi site/multi state leader with responsibility over enterprise Care team. Was brought on-board to update/harmonize processes across all brands, move all resident knowledge to digitally printed SOPs and reference material, leverage current technologies within the current tech stack as well as evaluating/presenting new technology, and realigned org structure among others tasks. In addition, rolled out A-Customer support team to provide white glove service and a single ordering point for a customer who we were a supplier across multiple brands/ERPs, implemented and monitored KPIs, and deployed order fulfillment tools with partnership of IT that provides better visibility to cross functional teams. Experience with softwares to include but not limited to: Sage ERP Syspro ERP Salesforce Power BI Visio