Adam V.

Problem and Change Management, Lead (Senior Manager) @Interac Corp.

Toronto, ON, CA

Managing a team of Problem Management Analysts• An ITIL aligned and ISO/IEC compliant EPM practice• Root cause investigations and reporting SLAs• Correlating and proactively reporting on operational risks and remediation• Maintaining an indexable, searchable, and reportable EPM database• Coordinating and driving problem issues to remediation and closure• Participating and presenting in Interac’s IT OPS steering committee• Document Problem Management processes, procedures and policies• Integrating feedback loops into adjacent ITIL processes; Incident, Problem, Change• Develop KPIs, and reporting, to measure problem remediation performance• Presenting continuous improvement plans to evolve and mature Interac’s EPM practice• Being an active stakeholder in Interac’s adjacent ITIL practices; Incident, Change, Asset, Documentation• Being an active stakeholder in Interac’s vendor, risk, and vulnerability management practices

Sheridan College

Diploma, Computer Programmer

St. Joseph Secondary School

Diploma, O.S.S.D