Adam Unold

About Adam Unold

Experienced Project Manager with track record of planning, managing and completing large,…

Experience

1. Project Manager - Customer Integrations

   DZConneX

   Feb 2022 — Present

   Responsible for coordinating activities related to new enterprise customer integrations, program expansions, and/or internal projects. Responsible for working with customers to drive project to completion while working with internal and external SME\'s to deliver on time with high customer satisfaction. Other duties include project schedule/plan, assist to determine requirements, document solutions, as well as keeping projects within scope and under budget. • Scope and manage all enterprise solutions client integrations for customer care. Partner with ES integration and operations teams to identify all touchpoints from client into customer care including but not limited to contract/billing set up, onboarding time entry, payroll, and billing. Communicate status to all stakeholders throughout each integration.• Lead requirements gathering for all in house and third party technology solutions. Work with Corporate IT, HR, and Finance to identify and implement changes to existing systems and processes.• Manage data mapping, transaction, conversion, data organization and user training. Roll out new processes as needed by client.• Serve as customer care representative for new client planning strategies.• Provide training to customer care and ES teams as required for new and existing processes.• Assisting in special projects as needed: process improvement, ad hoc reporting and SAP data auditing as required.

Education

• Cardinal Stritch University

  Bachelor of Science - BS

  2010 — 2012

• Milwaukee Area Technical College

  Associate's degree

  2000 — 2006

Skills

• Onboarding
• Microsoft Excel
• Marketing
• Customer Service
• Talent Management
• Internet Recruiting
• Project Management
• Customer Relationship Management (Crm)
• Recruiting
• Sourcing
• Vendor Management
• Temporary Placement
• Microsoft Outlook
• Leadership
• Strategy
• Organizational Development
• Employer Branding
• Business Analysis
• Screening
• Hiring
• Business Process Improvement
• Business Development
• New Hire Orientations
• Program Management
• Performance Management
• Employee Training
• Contract Recruitment
• Networking
• Staffing Services
• Human Resources
• Screening Resumes
• Strategic Planning
• Employee Relations
• Temporary Staffing
• Payroll
• Resume Writing
• Team Leadership
• Training
• Customer Satisfaction
• Interviewing