Adam Tiley
IT Field Service Engineer (Level 3) @PortmanDentex
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WORK HISTORY
IT Field Service Engineer (Level 3) @PortmanDentex
GB
My responsibilities as a Field Service Engineer include- Delivering IT projects to sites, including integrations, software and hardware installations/upgrades- Responding to high priority incidents that require on-site presence as a 3rd line engineer- Ensuring documentation is appropriately updated after deployments and upgrades have taken place- Liaising with 3rd parties to co-ordinate dental imaging installations/upgradesSome of the projects that I have worked on- Windows 10 > 11 migration:A company-wide Windows 11 migration; performing readiness checks to validate hardware capability, software compatibility as well as imaging requirements, and deploying the upgrade via Ninja RMM- Fortinet network refresh:Delivering a network refresh across all practices, standardising the network topology for consistency, security, and easier management; Replacing firewalls, switches and Wi-Fi access points- 8x8 telephone systems rollout:Collaborating with the telephony team to assess, decommission and replace analogue phone systems across all practices, implementing a digital VoIP solution in preparation for the PSTN/ISDN switch-off.
EDUCATION
Zenos IT Academy
Advanced Apprenticeship for IT & Telecom Professionals (City & Guild), Information Technology
ABOUT ADAM TILEY
I am a highly enthusiastic IT professional with over 10 years experience and a huge passion for technology. I’m adept at working in fast-paced environments as well as meeting challenging targets and SLA\'s.I have a strong drive and thirst for knowledge, and I\'m always striving to stay updated on the latest and greatest technologies.
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