Adam Thomas
Quality Control Analyst - Aml Cdd @NatWest Group
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WORK HISTORY
Quality Control Analyst - Aml Cdd @NatWest Group
Manchester, GB
Responsible for identifying improvement opportunities to re-engineer QC & Operations AML, CDD & KYB processes, revising SOPs & documentation to improve EDR, PR & OB review outcomes for entities worth from £5k up to £10 billion across Business, Commercial & Corporate & Institutional Banking. Developed and implemented QC procedures to ensure data accuracy, completeness, and reliability within HR & UHR FC reviews Conducted data analysis to identify trends, opportunities, and areas for improvement in data quality and process efficiency Managed the resolution of QC issues, ensuring that corrective actions were taken in a timely and effective manner Conducted QC assessments to ensure the accuracy and completeness of data, systems, and processes Communicated findings and recommendations to stakeholders to drive process improvements and data quality enhancements Continuously monitored and evaluated quality control processes to identify areas for improvement and ensure they are meeting stakeholder needs Currently driving improvements to internal feedback aiming to improve right second time rates & upskilling/familiarising myself with Correspondent Banking ahead of next project.Key Achievements: Successfully identified and managed the resolution of critical quality control issues, ensuring that all corrective actions were completed before a strict deal-critical deadline, which enabled the onboarding of a £8 billion+ market cap client worth over £2 million in expected earnings to the bank Collaborated with cross-functional teams to design and implement a new quality control process that met regulatory requirements and industry standards increasing case throughput by over 100%. Reduced the number of quality control issues by 25% through root cause analysis and process improvements following data analysis of High-Risk Case Sign Off issues identified while acting with delegated authority.
EDUCATION
University of Chester
Bachelor of Science - BSc, Mathematics
ABOUT ADAM THOMAS
Experienced Business Analyst | Transformation Projects | Requirements Engineering | Process Mapping | Business Case Development | User Acceptance Testing | Wireframes | User Stories | GHERKIN Syntax/Acceptance Criteria | Business Process Improvement | Process Modelling | Process Optimization | Data Analysis | Data Interpretation | Risk Assessment & Mitigation | GAP Analysis | Change Management | ERP & CRM Systems Knowledge | Compliance Knowledge | Customer Journey Mapping | Cross-Functional Team Collaboration | UML Diagrams | Root Cause Analysis | SWOT | MOSCOW | Cost Benefit Analysis | Financial Crime Prevention | RAID Management | Waterfall | Agile/Scrum | Jira | Confluence | Visio | Tableau | BPMN | Change Enviroment | Banking | Financial Crime | AML | PEP | Sanctions | Screening | CDD | KYC | Retail | Remediation | Customer Service | Inventory Management Experienced Business Analyst with over 5 years of strong experience performing tasks such as requirements engineering, process mapping, stakeholder management, data analysis, root cause analysis & solution design within the Banking, Financial Crime (FC) & Retail industries. Proficient at problem-solving, GAP analysis & applying both waterfall & agile methodologies combined with detailed knowledge in BPMN & UML diagrams, continuous improvement frameworks & wireframes. Identified several improvement opportunities for High & Ultra High-Risk (HR & UHR) Event-Driven, Periodic & Onboarding (EDR, PR & OB) AML reviews increasing QA compliant outcomes by over 30%.With a commitment to continuous learning and innovation, I am always exploring new technologies, trends, and methodologies to enhance business analysis practices. If you\'re looking to connect, collaborate, or discuss emerging business strategies, I’d love to hear from you!
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