Adam Straussner

About Adam Straussner

I’m an experienced technology leader who specializes in building processes and teams that enable Professional Services and Customer Success teams to deliver complex, revenue-driving solutions for enterprise clients. My career has focused on helping overcome the limitations of SaaS platforms during onboarding and delivery — handling data migrations, custom integrations, custom infrastructure, and APIs—into scalable, repeatable delivery frameworks and deliverables that support growth.Currently, I manage Implementation Developer Team at Kustomer, where I lead technical delivery across data migrations and custom integrations while partnering closely with Customer Success and Sales. I’ve revamped migration infrastructure, built capacity planning models, and am developing collaborative delivery frameworks to improve scoping, predictability, and execution across large CX implementations Previously at JW Player, I led and scaled high-performing Support and Professional Services engineering teams. I transformed an acquired infrastructure team into a full-stack professional services organization that enabled millions of dollars in streaming revenue and unlocked new non-recurring revenue streams. My work included building delivery, QA, documentation, and handover processes; leading custom API and application development; and supporting live streaming and broadcast infrastructure for strategic partners Earlier in my career, I worked as a Technical Account Manager and Solutions Engineer across media, financial services, and e-commerce, leading pre- and post-sales engagements, handling issue and incident response, platform upgrades, and complex data migrations. These roles shaped my customer-first approach and my ability to translate business needs into technical execution.I bring a strong technical foundation—serverless and microservice architectures, APIs, data systems, and Python/JavaScript—alongside deep experience in incident management, process design, and cross-functional leadership. I’m currently expanding my expertise in AI and machine learning through formal training, with a focus on practical applications and agent-based systems.I’m passionate about building teams, improving delivery systems, and helping Customer Success organizations find and develop solutions that wins and retains customers.

Experience

1. Manager, Implementation Engineering

   Kustomer

   Dec 2024 — Present · New York, NY, US

   Lead technical delivery for a Professional Services Engineering Team that specializes in data migrations, customized integrations, and providing technical solutions and validation for both the Customer Success and Sales teams. Create and maintain delivery framework and documentation, as well as collateral for Sales and Implementation processes. Manage technical and AI enablement for the PS Team.

Education

• University of Illinois Springfield

  Computer Science

  2013 — 2015

• National Taiwan University

  Chinese History

  2004 — 2005

• Harvard University

  MA, Regional Studies East Asia (Chinese History)

  2006 — 2009

• New York University

  BA, Political Science, East Asian Studies

  1997 — 2001

• Stuyvesant H.S.

  High School Diploma

  1993 — 1997

Skills

• Quality Assurance
• Customer Relationship Management (Crm)
• C++
• E-Commerce
• Postgresql
• Account Management
• Agile Project Management
• Html
• Mysql
• Editing
• C
• Social Media Marketing
• Research
• Rdbms
• Retail
• Databases
• Agile Methodologies
• Management
• Crm
• Project Management
• Java
• Social Media
• Start-Ups
• Marketing