Adam Shaeffer

About Adam Shaeffer

Writer, editor, and storyteller with years of experience crafting narratives, creating and managing content, producing technical documentation, and curating customer-focused training materials. Organized and self-directed. Adept at mentoring others and managing projects while collaborating with cross-functional teams. PhD examiner observed, “The literary merits of his writing are unimpeachable, and demonstrate the fact that there need be no tension between scholarly clarity and attractive expression.

Experience

1. Manager, Logos Learning

   Logos

   Mar 2025 — Present

   Lead the Logos Learning team, delivering the vision for a comprehensive learning philosophy, strategy, and execution plan on behalf of the Logos brand. The Logos Learning team is responsible for providing high-quality onboarding and ongoing training experiences to help new customers get the most value out of our products while driving continued value growth to existing customers.* Set the strategy for Logos Learning as the hub for all user education across the brand, including but not limited to 1:many training for Consumer, 1:few training for Enterprise, and user education content development* Build and coach the Logos Learning team and contract staff, providing regular performance feedback, regular 1:1s, being accessible to the team and championing the career development of each team member* Establish team OKRs and consistently drive progress toward goals.* Define and monitor team KPIs for important trends and actionable insights* Regularly communicate critical information to the Logos Learning team and stakeholders to ensure alignment with company objectives* Manage contracts, workload, and budget for external contractors to ensure on-time, on-budget delivery* Work with organizational stakeholders to identify and address customer onboarding and education needs.* Collaborate with the Director of Customer Success to consistently enhance the customer journey, focusing on onboarding, adoption, and retention* Continually evaluate and prioritize requests for content and identify effective and efficient ways to meet those needs* Ensure training content is aligned with product and company objectives* Work collaboratively with Product, Marketing, Sales, and Customer Success to identify key product value points and the optimal path for users to maximize that value

Education

• Biola University

  BA

  1999 — 2002

• Durham University

  Doctor of Philosophy (Ph.D.)

  2014 — 2018

• Talbot School Of Theology

  MA

  2007 — 2013

• Biola University

  MA

  2003 — 2005

Skills

• Publishing
• Science Fiction
• Fiction Writing
• Poetry
• Short Stories
• Editing
• Grant Writing
• Typesetting
• Amazon Kindle
• Research
• Creative Writer
• Copy Editing
• Creative Writing
• Community Outreach
• Poet
• Teaching
• Nonprofit Organizations
• Speculative Fiction
• Higher Education