Adam S.
Customer Success Manager at Keepit/ Helping companies to leverage SaaS applications without fear of data loss
- Role
- Customer Success Manager at Keepit
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Adam S.
Results-driven Customer Success Manager with extensive experience delivering…
Experience
Customer Success Manager
Jan 2024 — Present · Dallas, TX, US
Customer Success Manager at Keepit/ Helping companies to leverage SaaS applications without fear of data loss.• Own the post-sales relationship for indirect & direct customers, owning a book of business.• Drive product adoption, value realization, and long-term retention through implementations and enablement, through scheduled cadences. • Act as the strategic liaison between customers and Keepit, ensuring alignment, accountability, reduction in churn, and a consistent customer experience.• Collaborate with Keepit teams to develop shared success plans for all accounts.• Build and iterate on internal processes, documentation, and engagement models that drive CSM motions at scale.• Identify any surface gaps in the post-sales and help shape what world-class Customer Success.• Influence the roadmap and product experience by advocating for customer-specific needs.
Education
Univeristy Texas Arlington
Bachelor's Degree
The University of Texas at Arlington
Bachelor of Business Administration - BBA
The University of Texas at Arlington
Bachelor of Business Administration - BBA
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