Adam Reep
Global Director of Customer Success @Tevalis
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WORK HISTORY
Global Director of Customer Success @Tevalis
Kingston Upon Hull, GB
EDUCATION
University of Sunderland
European Business Studies
SKILLS
ABOUT ADAM REEP
A dynamic and adaptable leader with extensive experience driving transformations, coaching high performing sales and service teams, optimising processes and delivering exceptional customer experiences across global organisations. My career spans insurance, SaaS, automotive, finance and retail sectors where I have consistently aligned people, technology and strategy to achieve commercial success and operational excellence.I am a qualified PRINCE2 practitioner and have a proven track record of leading large-scale changes, including transitioning fragmented divisional teams into a cohesive Customer Support function, resulting in an £8M (44%) cost reduction over 3 years. I implemented Salesforce CRM and Genesys/NICE telephony solutions concurrently across 30 international locations, replacing legacy technology, optimising processes and enhancing customer service delivery. My approach fosters collaboration and continuous improvement demonstrated by a cultural transformation to and strategic leadership of an Agile product development methodology, accountable for c. £40M annual revenue or when delivering a 34% increase in sales revenue across 2 years after taking responsibility for an underperforming team. Comfortable with both strategic planning and tactical implementation, I ensure alignment between stakeholders and objectives, achieving sustainable growth and performance.
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