Adam Johns
Sr Manager, Nlg Content Product Solutions @Expedia Group
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WORK HISTORY
Sr Manager, Nlg Content Product Solutions @Expedia Group
Rome, IT
In a nutshell: Designing Natural Language Generation (NLG) content solutions to transform the customer experienceWhat I do in more detail: Partner with Expedia Group brand marketing and retail product divisions to create relevant and personalized customer experiences through machine generated content using artificial intelligence Manage a team of specialized content data scientists in the scoping, building and release of multi-lingual NLG content products Partner with data science, product and tech to design state-of-the-art NLG content tools: generative AI (large language models) incl. GPT-3, ChatGPT, and previous versions; rules-based data-to-text models, dataset curation and augmentation
EDUCATION
Pontifical Gregorian University
Latin Language and Literature
Scuola Normale Superiore
Lettere e Filsofia (Literature & Philosphy)
University of Oxford
BA, Modern History
Warburg Institute, University of London
MA, Cultural and Intellectual History 1350-1650
SKILLS
ABOUT ADAM JOHNS
A multi-disciplinary E-commerce business leader and generative AI specialist currently working in the travel and tourism sector, I devise engaging and best-of-class experiences in the world of online retail and e-commerce, based on an accurate and in-depth knowledge of the customer and their behavior, motivations and aspirations. I firmly believe customer satisfaction and retention to be the key to business success as well as your ability to effectively tap into the voice of the your customer. Combining business acumen with creative flair, I have a proven track record in content & product management, including the development of NLG and NLP solutions (including Generative AI). I also have a solid background in CRM & email marketing, social & SEO, and operations. Specialties: gen ai, prompt engineering, data curation, data augmentation, data annotation, business transformations, strategic leadership, people management, creative problem solving, site analytics, budgeting, technical expertise, rigorous planning, robust process analysis/design, and efficient execution.
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