Adam Prado

About Adam Prado

Security Operations Engineer with 7+ years of experience supporting enterprise IT and security teams in large-scale, macOS-dominant environments.Progressed from Helpdesk Analyst at Duo Security to IT Engineer at Cisco following acquisition, and into a Security Operations Engineer role in 2025. Background includes endpoint security, identity and access management, collaboration platforms, and Tier 2/3 enterprise support.Currently focused on security operations including alert investigation, incident triage, and cross-team collaboration to validate findings and improve response workflows.Known for bringing strong IT fundamentals into security operations, with a practical, methodical approach to learning security tooling and supporting complex enterprise environments.Core areas: Security Operations • Incident Triage • Endpoint Security (macOS) • Apple MDM • IAM • SIEM & Alerting

Experience

1. Security Operations Engineer

   Cisco

   Sep 2025 — Present · US

   Support security operations through alert investigation, incident triage, and collaboration with cross-functional security teams.• Investigate and validate security alerts across SIEM, endpoint, and vulnerability management platforms• Assist with incident triage, escalation, and documentation following established response playbooks• Collaborate with security, IT, and engineering teams to resolve security events• Contribute to improving operational visibility, documentation, and response workflows• Support security operations within a FedRAMP-regulated environment, adhering to established security controls and compliance requirements• Support integration of team knowledge and documentation into internal AI systems to improve information accessibility and operational efficiency

Education

• California State University, Chico

  Bachelor's degree, Jazz/Jazz Studies

  2008 — 2010

• Cabrillo College

  Associate's degree, Music Performance, General

  2006 — 2008

Skills

• Windows
• Customer Support
• Interpersonal Skills
• Software Installation
• Training
• Troubleshooting
• Linux
• Operating Systems
• Microsoft Office
• Mac Os
• Windows Xp
• Case Management
• Audio Visual Support
• Community Outreach
• Community Development
• Research
• Communication
• Electronics
• Computer Repair
• Hardware
• Technical Support
• Mentoring
• Customer Service
• Networking
• Laptops
• Os X
• Public Speaking
• Project Management
• Social Networking
• Social Media
• Leadership
• Management