Adam Peevers
Junior Manager @文华东方酒店集团
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WORK HISTORY
Junior Manager @文华东方酒店集团
Mandarin Oriental Hyde Park Collegue of the year 2025CRM management: Reviewing and proactively updating our guest profiles. Ensuring we have the most up to date information to help building upon continuous delivery the high levels of customer experience expected. Assist on capacity and stock forecasting & expected daily financial performance. Driving upselling initiatives across the team through bottled beverages, room upgrades, and retail products, contributing to increased revenue and enhanced guest satisfactionAs a Junior manager I oversee the operational efficiency of our morning routine, running a team of 18 to ensure a flow of service, identifying challenges, troubleshooting customer issues & using judgment to implementing solutions.The key liaison between outlets and admin, handling menu updates, pricing adjustments, making unique customer requests a reality.As the manager on duty, I am responsible for collection of customer feedback and delivery of performance feedback to my shift team. I administer food and Beverage new hire training on our POS system - Infrasys, Opra, micros, Alice & Seven Rooms Objection handling out of policy guest request with a view to maintain positive outcomes
EDUCATION
Bandon Grammar School
Leaving Certification
Galway-Mayo Institute of Technology
Bachelor's of Arts in Hotel Management, International Hotel Management
ABOUT ADAM PEEVERS
Customers Service: I have developed an appreciation of the importance of customer service through my various work experiences and strengthened my communication and interpersonal skills through group projects and class presentations.Adaptable: Working on the front desk at the Aqua Dome & PSC demonstrates my ability to interact with people from all walks of life.Ownership: I am very hard working and enjoy variety and constant challenges. I welcome responsibility as demonstrated through my involvement as Head Boy in Bandon Grammar School.Interests and Hobbies: I enjoy Water Sports, Rugby, Athletics, Hurling, Golf and Skiing
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