Adam Mitchell
Head of Enterprise Business Solutions - Voya Financial
- Role
- Assistant Vice President Managing Director - Senior Enterprise Business Technology Leader at Voya Financial
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Adam Mitchell
Transformational senior leader with a twenty-plus year career anchored in Contact Center…
Experience
Assistant Vice President Managing Director - Senior Enterprise Business Technology Leader
Sep 2014 — Present
Craft and execute transformational, enterprise strategies and roadmaps rooted in best-in-class Customer Experience. Drive outcome-based, omni-channel, technical solutions to empower self-servicing, protect the customer, and promote ease of doing business. Partner with Business, IT, and Vendor stakeholders to align on common goals and accelerate solutions. Evaluate emerging Cloud Contact Center technologies, channels and trends - drive adoption and best practices.
Skills
- Crm
- Operations Management
- Call Center
- Project Management
- Business Development
- Contact Centers
- Data Analysis
- Integration
- Genesys
- Call Center Start-Up
- Process Improvement
- Call Center Development
- Business Process Improvement
- Call Center Administration
- Avaya
- Management
- Ivr
- Call Centers
- Customer Service
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