Adam Meadows

About Adam Meadows

With over 20 years in the Real Estate industry, I have gained extensive experience working across both the Title Company and Attorney Network side for REO and Retail, Title, and Escrow Services. This ever-evolving industry keeps me challenged and inspired, allowing me to not only market a company and industry I am passionate about but also continuously learn and grow as a professional. I take pride in being a lifelong student, always seeking new knowledge and insights.I bring a unique combination of skills in compliance, customer service management, and operational excellence, ensuring that both clients and colleagues receive the highest standards of service while maintaining industry regulations. Below are some key professional strengths: • Highly organized, dedicated, and driven with a positive attitude and strong work ethic • Excellent verbal and written communication skills, with the ability to convey complex information clearly • Strong aptitude for assessing client needs and priorities, ensuring tailored solutions • Proven ability to build rapport and maintain professional relationships with diverse stakeholders • Effective problem solver and team player with demonstrated leadership experience • Creative, detail-oriented, and capable of managing projects from inception to execution • Experienced in compliance oversight and customer service management, balancing regulatory requirements with exceptional client experiences • Flexible, dependable, and collaborative, working seamlessly with colleagues and clients

Experience

1. Customer Service Manager Compliance Manager

   University Title Agency

   Jun 2023 — Present · Auburn Hills, MI, US

   Lead customer success operations across multi-state markets, managing client relationships.• Designed and implemented a structured client onboarding program, facilitating Zoom sessions to align on goals, workflows, and success metrics while building strong client relationships from day one; followed by coordinated team introductions to ensure seamless integration and long-term partnership.• Manage the Order Entry team, improving workflow efficiency through standardized manuals, SOPs (standard operating procedures), and performance checklists.• Member of the Executive Leadership Team• Serve as a primary escalation point (internal and external), ensuring timely issue resolution and maintaining high client satisfaction.• Developed and implemented a milestone tracking system to increase visibility into client closing milestones, incorporating proactive outreach at key milestones to strengthen relationships and enhance the overall client experience.• Implement compliance best practices aligned with RESPA and TRID regulations while maintaining operational efficiency.• Championed AI adoption, becoming the first leader in the organization to implement AI-driven workflow enhancements for the order entry department.• Collaborate weekly with marketing and sales teams to support client retention and account growth strategies.• Travel nationally to strengthen executive client relationships and reinforce service partnerships.

Education

• Oakland Community College

  Paralegal Studies, Law

Skills

• Title Insurance
• Mortgage Lending
• Commercial Closings
• Closings
• Marketing Communications
• Escrow
• Reo
• Sellers
• Notary Public
• Customer Service
• Title Searches
• Hud
• Marketing
• Foreclosures
• Short Sales
• Leadership
• Real Estate
• Marketing Strategy
• Real Estate Transactions
• Loan Closings