Adam McMichael
Operations Manager @Degy Entertainment
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WORK HISTORY
Operations Manager @Degy Entertainment
Designed a process leveraging custom Salesforce implementation to support event advances, manage client and artist documentation and communication from event confirmation through completion to improve process and services for internal and external partners.•Served as a primary Salesforce lead responsible for managing end-to-end CRM strategy, configuration, user training, and cross-functional support for a fully remote entertainment agency; translated business needs into scalable Salesforce solutions and established a governance process to prioritize feature requests and drive adoption.•Coordinated operational and logistical details with multiple constituents to fully advance and prepare event plans encompassing all day of show specifics for major events, site operations, production sourcing, security, staffing, lodging, and transportation needs.•Travelled extensively for client events to serve as a resource for or lead on site operations and produce events.•Managed outgoing RFP process and vendor relations for production, site operation, and other event services•Supported development of enhanced company-wide intern and event staffing program. •Handled heavy communication, with buyers, clients, agencies, managers, tour personnel, etc.•Operationalized a new Virtual event platform in a 3D avatar world for 100+ events for one-off and repeat clientele from the ground up. Developed unique tech support and service system, self-service tools, and website. Designed complete operations and communication process in a task management system to deliver consistent on-time customer service. Created numerous video and written training guides, overview, and help resources. Served as direct client contact. Managed platform registration, invitation, and access databases. •Supported operational needs of live streamed events including virtual sound checks with artists, coordinating private event logistics within virtual platforms, and managing live streaming networks
EDUCATION
Truman State University
Bachelor of Fine Arts (BFA)
SKILLS
ABOUT ADAM MCMICHAEL
Experienced professional with 9+ years of demonstrated success. Expert in customer…
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