Adam K.
Reliable and Experienced Workforce Manager.
- Role
- Workforce Manager at PlanetArt
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Human ResourcesView LinkedIn profile
About Adam K.
I\'m a growth oriented Workforce Manager with over a decade of experience in forecasting…
Experience
Workforce Manager
Sep 2022 — Present · Calabasas, CA, US
Forecasting, staff planning, and scheduling email, chat, and phone channels. NICE CXone
Education
University of Cincinnati
BA
2004 — 2007
Skills
- Process Improvement
- Team Building
- Management
- Microstrategy Reporting
- Analysis
- Strategy
- Troubleshooting
- Crm
- Microsoft Excel
- Customer Satisfaction
- Training
- Microsoft Office
- Call Center Administration
- Contact Centers
- Leadership
- Customer Experience
- Customer Relationship Management (Crm)
- Call Center
- Workforce Planning
- Call Centers
- Real Time Monitoring
- Forecasting
- Rightnow
- Workforce Management
- Business Process Improvement
- Vendor Management
- Customer Service
- Workforce
- Microstrategy
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