Adam Kirkbride Dipwset
Customer Success Manager @Fero
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WORK HISTORY
Customer Success Manager @Fero
City Of London, GB
My role here includes- Onboarding new clients and supporting New Business Development- Developing the relationship with existing clients to understand how Ferovinum can better tailor their products and services to the client\'s day-to-day operations- Managing order processing for both domestic and international client shipments- Taking ownership of live incoming orders and resolving any issues that arise- Supporting the development of wine valuation tools and undertaking pricing and risk assessments for stock being funded by Ferovinum- Liaising with European vineyards for supplier onboarding, order handling and payments- Undertaking site visits for stock audits and and risk assessments- Representing Ferovinum at Trade Shows and promotional events
EDUCATION
Wine & Spirit Education Trust
Level 4 Diploma, Wines & Spirits
Durham University
Bachelor's degree, Combined Honours in French and Economics
ABOUT ADAM KIRKBRIDE DIPWSET
I am a self-motivated individual with advanced wine knowledge and a natural aptitude for foreign languages.Currently working as a Customer Success Manager at Ferovinum. A working capital platform and tech enabler for the wine and spirits industry.Previous work includes- Wine Buyer at Saxtys Wines Ltd (Secret Bottle Shop)- Brand manager at Berkmann Wine Cellars for key French and South African brands- Several years spent at Majestic wine working in various stores throughout the UK and France as well as a stint in the Retail Ops team working on the company\'s internal communications- Some writing for the Winerist online magazineIndustry Accolades include:Shortlisted for the Rising Star Category in the 2024 Wine Buyers AwardsPlayed a key role in the Secret Bottle Shop winning the Online Excellence Award at the 2023 Drinks Retailing AwardsWSET Level 4 Diploma - Pass with MeritWSET Level 3 - Pass with Distinction and awarded the Michael Cox Vintners Award
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