Adam Jones

WORK HISTORY

EDUCATION

SKILLS

ABOUT ADAM JONES

I’m a Member Experience Analyst at PureGym with a background in gym management, team leadership, and customer experience. Over the last 10 years, I’ve managed multiple sites, even dual site management. My focuses were about leading teams, hitting targets, and improving member satisfaction across the board.My work has always been on creating smooth, effective operations that make life easier for both members and staff. I’m big on systems that actually work, teams that are well-led, and customer service that goes beyond the basics.Alongside my experience in fitness operations, I also hold a Level 5 qualification in nutrition, which adds an extra layer of insight into member needs and behaviour.Right now, I’m deepening my knowledge of CX at a national level, with an eye on moving further into operations — where I can combine strategy with day-to-day impact.