Adam James

About Adam James

Just a dude fortunate enough to live the dream.

Experience

1. Senior Technical Project Manager Ii

   Akamai Technologies

   Mar 2014 — Present · Santa Monica, CA, US

   Led team of 13 servicing eCommerce accounts that totaled >20M USD yearly revenue.• Managed all internet traffic and client relations for 3 of the largest eCommerce firms in the United States, effectively managing 60% of all US eCommerce traffic.• Interfaced daily with client resources from Analyst to CISO level.• 100% external facing, leading onsite training sessions, Quarterly Business reviews, and major release coverage.• Managed resources from India, Costa Rica, Singapore, and Canada.• Managed 7 Commerce Holiday Season preparation and executions for 5 top 100 e-retailers with 0 Sev1 incidents.• Designed, engineered, and managed mobile site replatform for top-100 e-retailer, offloading 94% of traffic to the cloud, increasing conversion rates by 8%.• Designed and executed move to the cloud of “under the wing” software used by major US airline. Deemed “biggest project of the year” by client. Delivered 1 month ahead of schedule and 40 hours under budget.• Managed merging of all international/domestic sites onto one code base and infrastructure for top 100 e-retailer.• Restructured project management rapport (documentation, deployment cadence, internal ticketing and reporting, communication quality) for 7 major e-retailers, 2 major US airlines, and 2 major insurance companies.• Raised monthly recurring revenue on 5 accounts in 2015 an average of 40%.• Overhauled work request ticketing system and reporting using JIRA and Confluence.• Mentored Technical Project Manager that completed the New Hire Program faster than anyone in the 2 year history of the program (4 weeks early).

Education

• Indiana University - Kelley School of Business

  Bachelor of Arts (B.A.), CIS, BPM, OM

  1998 — 2003

• Hobart High School

  Diploma

  1994 — 1998

Skills

• Securities
• Electronic Trading
• Project Management
• Web Development
• Technical Support
• Business Analysis
• Html
• Software Development
• Visual Basic 5.0/6.0
• Agile Methodologies
• Management
• Vendor Management
• Dell Poweredge Servers
• Akamai
• Microsoft Word
• Windows Server
• What's Up Gold
• Operations Management
• Outlook
• Microsoft Excel
• Sdlc
• Corporate Finance
• Iis
• Process Improvement
• Dell Openmanage
• Options
• Vbscript
• Whatsup
• Atlassian Jira
• Microsoft Sql Server
• Ms Project
• Sql
• Microsoft Project
• Confluence
• Microsoft Outlook
• Options Trading
• Vb Script
• Visual Basic
• Integration
• Optionsuite