Adam Holland
Operations Manager @Gigaclear
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WORK HISTORY
Operations Manager @Gigaclear
Bristol, GB
Operations manager - Manage the Installations Direct Labour team covering the West/South West of England. • Training - ensuring that only competent people are assigned to each task and that we recognise quickly training requirements to increase efficiencies. • Lead, inspire and motivate the team. • Responsible for recruitment, performance management, reviews, appraisals, coaching, training, and development • To ensure the direct labour resource is compliant with SLAs and KPIs • Responsibility for assurance across Quality and Health & Safety standards • Maximise productivity through effective utilisation and scheduling of workforce and resources. • To ensure that team always provides a best-in-class customer experience. • Production of operational reports to support performance management and aid continuous improvement • Support the Head of Customer Engineering with the roll out of new operational systems, processes and procedures. • Build excellent working relationships with wider internal teams; delivery, network operations, customer care and finance. • Build excellent working relationships with key external stakeholders – Local Authorities, Highways, Streetworks and Supply Chain. • Customer Relationship – Ensuring collaborative working relationships with all customer’s representatives, through the delivery of outcomes that meet all customer requirements. • Improving the companies NPS overall through improvement of customer satisfaction. • Working with the resourcing and allocation team to understand localities of work and resourcing availability.
EDUCATION
British army
Appreticeship, Telecommunications Engineering
ABOUT ADAM HOLLAND
Personal profile: • Strong management and technical skillset. • A safety orientated individual who understands the need for safety practices to be adhered to regardless of the task at hand. • A highly dynamic, successful Civil supplier manager with a strong background within information systems and telecommunications engineering • Personally ambitious with drive, intellect, energy and a track record of achieving results in confrontational/hostile environments. A highly enthusiastic, capable and logical communication systems engineer, who has a proven track record in the running of networks within HM Forces and the maintenance of Openreach networks as well as Civil engineering management. • Confident with adapting to high stress and demanding situations, whilst also being able to show enthusiasm and determination. • A thorough fault finder who is committed to seeing a resolution to problems faced and quick to arrive with solutions to technical and managerial problems.
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