Adam Hayes

Experience

1. Banquet Server

   Four Seasons

   Jul 2022 — Present · Westlake Village, CA, US

   Offering the highest quality of service to businesses, families, and all guests; while also maintaining knowledge of event/guest preferences, food preparation restrictions, and providing the best experience possible for our guests- Communicating guest preferences including: any special requests and allergens to the Banquet Manager and kitchen- Verifying completed kitchen orders with the guest order exactly as requested; transporting items to the guest table in a timely manner to ensure proper food quality- Assisting in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order. Breaking down, cleaning, and resetting areas for future events- Anticipating guest needs, responding urgently and appropriately to guest concerns, and requests.Key Accomplishments- Consistently achieved a guest satisfaction score of 98% through prompt, courteous, and professional service- Over 100s of successful banquet events with 500+ guests, ensuring timely and accurate food and beverage delivery- Assisted in training new staff members and coordinated with kitchen & event planning teams to ensure seamless event execution- Contributed to a 15% increase in banquet sales by upselling premium beverage packages and additional services- Maintained adherence to food safety and sanitation standards, resulting in zero health code violations- Built strong rapport with repeat clients and guests, contributing to high levels of customer loyalty and repeat business.