Adam Gould

Head of Customer Service & Engagement @Castles & Coasts Housing Association

Bedford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2020 — Present

Head of Customer Service & Engagement @Castles & Coasts Housing Association

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EDUCATION

2005 — 2005

Cambridge University

Wolfson Course

1989 — 1992

University of Wolverhampton

Business Enterprise, Business Studies

SKILLS

CrmStakeholder ManagementOperations ManagementProcess ImprovementManagementEmployee EngagementCall CentersCoachingProject ManagementContact CentersCustomer ExperiencePerformance ManagementOutsourcingProgram ManagementBudgetsTeam ManagementBusiness TransformationStrategic PlanningPeople ManagementPublic SectorStakeholder EngagementTrainingChange ManagementCustomer ServiceStrategyTeam LeadershipLeadershipService DeliveryRecruitingLeadership DevelopmentCustomer Relationship Management (Crm)Business StrategyCulture ChangePerformance ImprovementBusiness Process Improvement

ABOUT ADAM GOULD

An operational and project professional with 20 years’ experience in the customer service…

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