Adam Finklein
Sr. Program/Project Manager @Milestone Technologies, Inc.|| Managing Program/Product Initiatives at T-Mobile
- Role
- Sr Manager, System Applications at Denali Advanced Integration
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Adam Finklein
Proven business and technology leader with over 20 years of experience delivering complex…
Experience
Sr Manager, System Applications
Mar 2021 — Present · WA, US
Implemented Agile: Introduced a hybrid Agile model for flexibility, enabling teams to scale, iterate, and collaborate effectively, reducing errors and schedule issues, and achieving program objectives more dynamically.• Re-tooled ITSM Infrastructure: Aligned with growth and new services like BCDR, ensuring 24/7 support across 10+ global Call and Logistic centers.• Managed Integrations: Oversaw large-scale system integrations with cross-functional teams and customers, including requirement analysis, process design, data mapping, testing, and scaled deployments for asset and inventory management spanning various web service protocols.• Created MMS Portal: Developed a standardized, customer-facing portal for real-time transactions, significantly reducing sales and operational inquiries by 50% and system customizations by 90%. • Mentored Innovation: Guided others in improving practices and implementing project life-cycle activities, such as On-boarding and Steady-State principles, and Data Mastering to enhance data quality and BI reporting.• Designed Logistics Platform: Created \"Cart,\" a cloud-based system for scalable self-service fulfillment, integrating with our ITSM platform to speed up distribution and boost customer satisfaction.• Advised on RFPs: Guided multiple customer RFP and SOW activities, improving scope, reducing ambiguity, and increasing revenue for Service Desk, MMS, and Professional Service practices. • Led ITSM Strategy: Directed ITSM strategy and integration with leadership and customers based on market demands, cost assessment and voice of the customer(s). Negotiated a contract extension with added SaaS availability, while reducing overall licensing costs by 23%.
Education
University of Puget Sound
BA
Skills
- Portfolio Management
- Business Architecture
- Pmi
- Six Sigma
- Release Management
- Change Management
- Risk Management
- Contract Negotiations
- Data Management
- Sdlc
- Deployment Management
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