Adam Elliott
Consultant Advisor to Customer Excellence Director @National Grid
Coventry, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Consultant Advisor to Customer Excellence Director @National Grid
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Nottingham, GB
EDUCATION
1983 — 1986
University of Cambridge
MA, Natural Sciences (chemistry)
SKILLS
Call CentersBusiness IntelligenceStrategySegmentationRetailOutsourcingBusiness ProcessManagementProgram ManagementAnalysisGovernanceBusiness Process ImprovementMarketingCustomer InsightStrategic PlanningFinancial ServicesCrmCustomer Relationship Management (Crm)Stakeholder ManagementProject ManagementProject DeliveryAnalyticsBusiness StrategyStrategic ConsultingManagement ConsultingProcess ImprovementTeam ManagementBusiness AnalysisChange ManagementLeadershipBusiness TransformationCustomer ExperienceEnergyThought LeadershipStakeholder EngagementBusiness PlanningCall CenterNet Promoter Score
ABOUT ADAM ELLIOTT
A high intellect, customer experience, customer insight, CRM and executive leader and consultant with a strong record of leading international business change. Extensive experience in retail financial services, utilities and blue chip consultancySpecialties: Customer Experience; Customer Insight; Leadership of international customer transformation programmes; CRM
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