Adam Durrance
Client Support Manager @Inprova
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WORK HISTORY
Client Support Manager @Inprova
Served as the primary contact for a portfolio of regional clients, fostering long-term relationships based on a deep understanding of their needs and challenges. Developed and implemented strategic client engagement plans, resulting in a 20% retention. Proactively engaged with key personnel in client organizations through regular face-to-face meetings and follow-up communications, ensuring consistent service delivery from project initiation to completion. Identified and generated potential leads and opportunities, converting leads into successful projects and contributing to significant regional business growth. Managed a robust pipeline of leads and opportunities, consistently tracking and progress client interactions using CRM systems Dynamics & Sage leading to improved sales cycle efficiency. Provided expert procurement and technical guidance to clients, enhancing their building programmes and individual projects while ensuring compliance with relevant regulations. Collaborated closely with appointed companies to ensure a thorough understanding of client needs and to promote business development opportunities through [LHC’s solutions. Maintained in-depth knowledge of [frameworks, technical specifications, and public procurement regulations, advising clients effectively. Supported and upheld social value objectives, assisting clients and appointed companies in delivering and measuring community impact. Regularly reported on engagement performance and pipeline status to senior management, ensuring alignment with regional business targets.
EDUCATION
Udemy
PAS 2035 – Delivery on the ground
Leicester Grammar School
5 GCSEs
Udemy
Sales Skills Mastery
SAF
SAF Expert
Udemy
An introduction to Tendering
Peugeot
Peugeot Accredited Sales Manager
Udemy
Introduction to JCT Contracts
Udemy
Cold Email B2B Sales Course
FCA
FCA Compliant
South Field
YMCA Sports Diploma
South Field
RSA Clait Level 2
SKILLS
ABOUT ADAM DURRANCE
With over four years of experience in client support and relationship management, I bring…
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