Adam Dower

Contact Manager @CGI

Manchester, GB

Achievements- Led a high-performing team of Access Management professionals, fostering motivation and exceptional results- Streamlined communication channels, resolving queries efficiently and promoting collaboration across local and international teams- Facilitated a seamless transition from UK to offshore operations, ensuring minimal disruptions and effective knowledge transfer- Implemented proactive measures to optimize team engagement, including regular communication sessions and comprehensive performance reports- Collaborated effectively with cross-functional managers, contributing to strategic decision-making processes and delivering impactful outcomes- Remained updated on industry trends and incorporated best practices to deliver optimal solutions in Access Management- Proactively monitored team performance, identifying areas for improvement and implementing targeted measures to enhance productivity and efficiency- Maintained optimal staffing levels by meticulously managing holiday and sickness requests, ensuring uninterrupted service delivery- Provided ongoing guidance and support to team members, fostering their professional growth, and increasing job satisfaction- Effectively handled high-priority escalations, employing prompt and efficient solutions to minimize their impact on operations.

Birchwood High School

8 GCSE"s

Birchwood Community High School

Gained 8 G.C.S.E's

Warrington College

GNVQ Information Technology