Adam Croft
Senior Director of Global Professional Services @Ardoq
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WORK HISTORY
Senior Director of Global Professional Services @Ardoq
GB
Leading the Global Services team through an exciting period of growth and helping to develop new Services offerings around our Enterprise Architecture solution to ensure customers realize value quickly and continue to maximize the benefits of using Ardoq to achieve their strategic objectives.
EDUCATION
Burford School and Community College
2 A'levels & 11 O'levels
Huddersfield University, UK
BA Hons (2:1), Computing in Business
ABOUT ADAM CROFT
A seasoned leader of Global Professional Services teams with a proven track record of establishing and driving improvements in key processes, procedures and metrics in line with strategy & objectives. A champion of close collaboration with Sales, Partners, Customer Success, Support and Engineering teams to ensure customer satisfaction and ROI. I have worked in the global IT industry since 1994 delivering value and resolving customer pain points through the implementation of data/information management solutions. My earlier roles as a Business/Systems Analyst and (PMP-certified) Project Manager provided me with a quick-thinking business acumen, plus a process-driven and structured approach which I continue to apply in my leadership roles. I have lived and worked extensively within the EMEA, North America and Asia-Pacific geographies and have managed remote teams supporting those areas for over twenty years. I am an eloquent and open communicator across all levels, roles and functions and am an active, regular contributor to/initiator of discussions and initiatives that challenge the status quo and seek continuous improvement. Core skills: Professional Services team leadership International business experience Cross-functional collaboration with Sales, Partners, Presales, Customer Success, Support, Engineering & Legal Services strategy Services sales and scoping Project management and software project delivery best practice Project portfolio management Project escalation management Excellent communicator across all levels Excellent business, commercial and political acumen
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