Adam Crisp

Supplier Relationship Manager @Aviva

Norwich, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2015 — Present

Supplier Relationship Manager @Aviva

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Manage and develop the Strategic Supplier Relationship(s) through an effective Governance Framework meeting contractual deliverables and obligations identifying continuous improvement ideas to drive contract value and improve customer experience

EDUCATION

1992 — 1998

Denes High School - Lowestoft

Business Studies, Environmental Science, English etc

SKILLS

Business TransformationCustomer ServiceTrainingNew Business DevelopmentStakeholder ManagementBusiness PlanningRisk ManagementTeam ManagementProcess ImprovementPerformance ManagementFinancial ServicesProject DeliveryNegotiationService DeliveryBusiness AnalysisBusiness Process MappingChange ManagementManagementAnalysisBusiness Relationship ManagementLeadershipCall CentersGovernanceBusiness Process ImprovementRelationship ManagementOutsourcingPortfolio ManagementCustomer ExperienceStakeholder Engagement

ABOUT ADAM CRISP

Customer services expert with a broad experince of dealing with both written and verbal enquiries. Experience of managing medium sized operations, stakeholder engagement, project planning/delivery, process creation and improvements.Interested in new opertunities to create or develop response handling capabilities or to manage existing functions.Specialties: High profile stakeholder and relationship management, creation of new or improved process maps, production of reports/plans/presentations/proposal documents, creation of training material, chairing working groups, negotiation and influencing skills, data analysis/interpretation, customer service and team management.

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Adam Crisp — Supplier Relationship Manager at Aviva in Norwich, GB | Unifers