Adam Cole

About Adam Cole

Leading a highly capable and talented Business Technology organization. Providing strategic vision, direction, and accountability for Tango Card\'s Business Systems & Technology, BT Technical Program Management, Enterprise Data Architecture & Operations, Business Intelligence & Analytics, and IT Infrastructure & Operations.It is my honor to be part of Tango Card\'s amazing journey from a small start-up to a 250+ person high growth company, powering business’ rewards and incentives programs across the world!I have significant experience and strong interest in business analysis, process design, systems, enterprise architecture, automation, enterprise applications, and integrations to build foundations for sustainable, iterative, and continuous growth. With a clear mission, strong values, and a solid foundation, we will succeed.

Experience

1. Executive Advisor

   ada CX

   Mar 2022 — Present

   Leader in the Customer Support AI Agent space. Advising Ada through the transition from declarative scripted chatbot era to modern generative AI platform.

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Arts, Political Science and Government

Skills

• Enterprise Software
• Sla
• Project Management
• Software Development
• Zendesk
• Netsuite
• Agile Methodologies
• Software Development Life Cycle (Sdlc)
• Customer Relationship Management (Crm)
• Vendor Management
• Agile & Waterfall Methodologies
• Business Analysis
• Java
• Sql
• Salesforce
• Product Management
• Business Development
• Integration
• Strategy
• Microsoft Office
• Enterprise Resource Planning (Erp)