Adam Clark
Senior Manager, Customer Success @Andgo Systems
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Customer Success @Andgo Systems
Toronto, ON, CA
Member of senior leadership group contributing to company-wide customer strategy, retention forecasting, and growth planning.Lead and scale a Customer Success team of 5 supporting enterprise healthcare customers across North America, with full ownership of retention, renewal, and expansion performance.Key results:• Led Customer Success organization delivering 98% enterprise customer retention• 100% renewal rate achieved• Surpassed annual expansion and growth targets• Maintained 100% CSAT and 60 NPS customer satisfaction scoresResponsibilities:• Manage and develop Customer Success Managers responsible for enterprise adoption, retention, and growth• Design strategic account engagement frameworks to strengthen executive relationships and long-term partnerships• Help scale Customer Success structure, processes, and operational frameworks within a high-growth SaaS environment.• Partner cross-functionally with Product, Sales, and Operations to align roadmap priorities with customer outcomes• Implement scalable Customer Success processes, KPIs, and operational structures to support company growth• Drive expansion initiatives within existing customer base through value-led engagement strategies• Contribute to revenue forecasting and executive-level business reviews for customer portfolio
EDUCATION
Moinin na gCeisha
FETAC Qualification in Sports and Recreation & National Certificate in Exercise and Fitness, Sport and Rereation
Dundalk Institute of Technology
Bachelor of Arts, Community Sport Leadership
SKILLS
ABOUT ADAM CLARK
Customer Success leader with a track record of building and scaling high-performing teams within SaaS organizations serving complex enterprise customers, particularly in healthcare and education.Experienced in scaling Customer Success functions within high-growth SaaS and startup environments serving complex enterprise customers.I specialize in turning Customer Success into a strategic revenue function — driving retention, expansion, and long-term partnerships while improving operational efficiency and customer experience.Across my career, I’ve led global strategic account teams, developed CS playbooks and KPIs, and partnered closely with Sales, Product, and Marketing to translate customer insight into measurable business growth.Known for combining data-driven strategy with strong relationship leadership, I focus on helping organizations:• Reduce churn and increase renewal predictability• Unlock expansion opportunities within existing customers• Build scalable CS processes and team structures• Strengthen executive-level customer partnershipsCurrently leading Customer Success initiatives at Andgo Systems, supporting major health systems across North America.Always open to connecting with leaders in Customer Success, SaaS growth, and healthcare technology
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.