Adam C. Stoerrle
Guest Experience Manager @ Historic Hotel Bethlehem | MBA in Hospitality
- Role
- Guest Experience Manager at Historic Hotel Bethlehem
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Adam C. Stoerrle
My significant exposure to all aspects of the industry operations and leadership…
Experience
Guest Experience Manager
Jul 2025 — Present · Bethlehem, PA, US
Department Head, manages the Guest Experience for the #1 Historic Hotel in America for 5 consecutive years in a row, oversees and enhances the entire guest journey, ensuring a positive and memorable experience from initial contact to departure, oversees all aspects of the guest experience, including pre-arrival, check-in, stay, and departure, ensures consistent, high-quality service delivery across all touchpoints, collects, analyzes, and responds to guest feedback to identify areas for improvement, trains and monitors staff on guest service standards, best practices, and company values, manages daily operations, including Front Office, Bellpersons, and other guest facing departments, fosters positive relationships with guests and internal teams, handles guest complaints and resolves issues promptly and effectively, identifies opportunities to enhance the guest experience through new initiatives and service enhancements, works with other departments to ensure a seamless and unified guest experience, a strategic leader and customer service expert who plays a crucial role in shaping the overall guest experience and drives customer satisfaction and loyalty.
Education
Fairleigh Dickinson University
Bachelor of Science Degree
2013 — 2017
Johnson & Wales University
Master of Business Administration-Hospitality Concentration GPA 4.0
2017 — 2019
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