Adam Brannon

About Adam Brannon

IT Technician at SNH Technologies, dedicated to keeping businesses secure, connected, and…

Experience

1. IT Technician

   Snh Technologies

   Apr 2024 — Present · Santa Rosa Beach, FL, US

   Network Infrastructure & Security: Deploy, configure, and manage Fortinet firewalls and switches, including SD-WAN design, VLAN segmentation, VPN tunneling, firmware management, and advanced policy administration. Implement and maintain Ubiquiti environments — Dream Machine Pros, aggregation and access switches, wireless access points, building bridges, and NVR systems.Virtualization & Server Management: Support VMware virtual machines and Windows Server environments, performing maintenance, configuration, and troubleshooting to ensure high availability.Cabling & Physical Layer: Run, terminate, certify, and repair network cabling across structured wiring projects, ensuring clean, documented installations that meet performance standards.Systems Management & Automation: Utilize the Kaseya suite of products (Datto RMM, Autotask, IT Glue, SaaS Protection, EDR/AV, Graphus, Dark Web ID, SaaS Alerts) for proactive monitoring, automated patching, documentation, inventory management, and security policy enforcement.Identity & Cloud Management: Administer Microsoft 365 environments including Exchange, Teams, and Entra ID; manage user provisioning, permissions, and security policies; maintain Active Directory and domain controllers.VOIP Administration: Deploy and manage RingCentral and 8x8 systems, including call-flow design, auto attendants, voicemail routing, and user provisioning.Help Desk: Provide timely resolution of help desk tickets and remote/in-person technical support.Technical Account Management & Client Strategy: Serve in a limited Technical Account Manager capacity, maintaining client communication to review service performance, address issues, and plan proactive improvements through MyIT Process.Onboarding & Documentation: Lead onboarding processes for new clients — network discovery, software deployment, asset documentation, and client relationship development — ensuring smooth handoffs and consistent service delivery.

Education

• University of Central Florida

  Computer Software Engineering

• Northwest Florida State College

  Associate of Science (A.S.), Electrical Engineering Technologies/Technicians

Skills

• Tig Welding
• Troubleshooting
• Construction
• Mig Welding
• Mac Os
• Hydro Testing
• Hazardous Materials
• Huet
• Building Maintenance
• Hydraulic Bolting
• Oxy-Acetylene
• Property Management
• Mechanical Aptitude
• Isometric Drawings
• Arc Welding
• Heavy Equipment
• Microsoft Office
• Piping and Instrumentation Drawings
• Military Experience