Adam Bookman

Business Manager, Strategy & Analytics, Enterprise Payments @Capital One

McLean, VA, US

As manager in Enterprise Payments Strategy & Analytics, lead teams of analysts on a variety of projects with the goals of running flawless payment operations, reducing payment errors, managing costs, finding additional revenue, and improving customer experiences- Generated a business strategy to worth $30M+ a year to more efficiently collect credit card bill payments, while reducing to fraud risk and increasing customer\'s ability to spend- Created a risk scoring framework for 50+ payment related third party vendors - Conducted business analyses on the efficiencies of new check processing applications, providing product teams with a roadmap to save up to 50 people hours per day- As an expert on check processing, I manage 9 member team of business analysts, data analysts, process managers and data scientists to create portfolio of check error anomaly detection techniques, which have successfully detected $50M+ in payment errors, and reduced the customer detected errors by 56%. I oversee the strategy, vision, analytics, and reporting of new solutions to catch check errors faster- Led a data solution to provide our Payments Governance team a dashboard tool to research payment standards, risks, and compliance, saving hundreds of hours of manual research.Led team to create a series of dashboards and analyses informing the volumes and timing of check processing, informing the staffing patterns in newly opened oversees production facility.

George Mason University

Graduate Certificate, Business Fundamentals

General Assembly

Certificate, UX Design

The George Washington University

Master of Public Administration (M.P.A.), Program Evaluation and Education Policy

Amherst College

BA, American Studies

LSU Shreveport

Graduate Certificate, Non-Profit/Public/Organizational Management